Certified Implementation Specialist - IT Service Management (CIS-ITSM)

What you will learn

• You will learn how to implement and manage core ServiceNow IT Service Management (ITSM) processes. The course covers Incident Management, Service Request Management, Service Catalog, Problem Management, and Configuration Management Database (CMDB). You will understand how these processes work together, configure essential ITSM workflows, manage service-related data, and apply practical ServiceNow concepts to improve IT service delivery and operational efficiency.

This course includes

• This course includes comprehensive learning materials covering core ServiceNow ITSM processes, including Incident Management, Service Request Management, Service Catalog, Problem Management, and CMDB. Learners receive practical, implementation-focused guidance, real-world scenarios, and structured content designed to build confidence in applying ITSM concepts within ServiceNow and preparing for the certification.

Requirements

• No advanced technical experience is required. Basic knowledge of IT service management and general IT concepts is helpful but not mandatory. Learners should have a basic understanding of computers, IT services, and business processes. An interest in ServiceNow and ITSM practices will help learners get the most from this course.

Description

Who this course is for

• This course is designed for IT professionals, ServiceNow administrators, IT service management professionals, system administrators, and individuals who want to build practical skills in IT Service Management (ITSM) using ServiceNow. It is suitable for beginners as well as professionals looking to strengthen their knowledge of Incident Management, Service Requests, Service Catalog, Problem Management, and CMDB.