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Peoplecert CASM Exam Syllabus Topics:

Topic
Details

Topic 1

Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.

Topic 2

Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

Topic 3

Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.

>> Detail CASM Explanation <<

Peoplecert CASM Reliable Practice Materials | CASM Exam Study Guide

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which statement about Practice Backlog Refinement is TRUE?

A. It removes user stories that are not needed
B. It determines the user stories for the next Sprint
C. All of the above
D. It adds more detail to user stories

Answer: C

Explanation:
Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.
A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.
B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.
C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.
D . Correct. All of these actions are part of the refinement process.
Reference:
Scrum Guide 2020: Backlog Refinement process.

NEW QUESTION # 40
Which is the BEST description of toil?

A. Work that is exhausting
B. Work that is manual, repetitive, and devoid of enduring value
C. Work that is complex and difficult to do manually
D. Work that takes a long time to complete

Answer: B

Explanation:
In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.
A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.
B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.
C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.
D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.
Reference:
Site Reliability Engineering (SRE) by Google: Toil definition and its impact.
Agile principles: Focus on value-added activities.

NEW QUESTION # 41
Which of the following is NOT a microprocess characteristic?

A. Supports one process
B. Each activity delivers its own value
C. Provides for small, frequent releases
D. Outputs may be inputs to multiple practices

Answer: C

Explanation:
Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:
A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.
B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.
C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.
D . Correct. Microprocesses are often tailored to support specific processes or practices.
Reference:
Agile Process Improvement: Microprocess design principles.
ITIL 4: Process modularity and adaptability.

NEW QUESTION # 42
What BEST describes the Practice Backlog?

A. The project plan that will guide the practice's implementation roadmap
B. The single source of requirements for a practice
C. All of the above
D. The artifact that documents what will be needed in the next Sprint

Answer: B

NEW QUESTION # 43
An Agile Service Manager is what type of leader?

A. Accountable Leader
B. Inspiring Leader
C. Project Leader
D. Servant Leader

Answer: D

Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.

NEW QUESTION # 44
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