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GCX-GCD Exam Pass Guide & GCX-GCD Latest Dumps Free

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The countless Genesys Cloud CX: Developer Certification (GCX-GCD) exam candidates have already passed their dream Genesys GCX-GCD certification exam and they all have got help from Genesys GCX-GCD Exam Questions. You can also trust Genesys GCX-GCD exam practice test questions and start preparation right now.

Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 2

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 3

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 4

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 5

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 6

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 7

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Genesys Cloud CX: Developer Certification Sample Questions (Q29-Q34):

NEW QUESTION # 29
Error 400 by Notification service means the channel has been idle for 24 hours.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 30
Which of the following statements are true regarding the Preview API? (Choose two.)

A. They are intended to be released publicly at some point in the future.
B. These resources are subject to both breaking and non-breaking changes at any time without notice.
C. Any developer may access these resources with no restrictions.

Answer: A,B

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 31
What type of trunk would you configure to connect to AudioCodes phones?

A. Network interface trunk
B. Phone trunk
C. External trunk
D. WebRTC phone trunk

Answer: C

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.

NEW QUESTION # 32
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Collection Script Template
B. Default Inbound Script
C. Sales Script Template
D. Default Callback Script
E. Default Outbound Script
F. Blank Script

Answer: B,D,E,F

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

NEW QUESTION # 33
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user may have deleted the icon.
B. The user's phone is unplugged.
C. The Phone number is being used by a different user.
D. The user is not assigned the appropriate role.

Answer: D

Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

NEW QUESTION # 34
......

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